Update Rollup 1 for System Center 2012 R2 is available. Following components are fixed in this update:
- App Controller
- Data Protection Manager
- Operations Manager
- Service Manager
- Service Provider Foundation
- Virtual Machine Manager
Get it here: http://support.microsoft.com/kb/2904734
Brody Kilpatrick has written a great blogpost on how to create SCSM Incidents on demand from SCOM. As you may know there is a connector in Service Manager that will automatically create incidents from scom alerts. The challenge is that there is a 1-1 ratio, you can create filters but still in my expirience most customers want more control and a “human” link in between.
Credit to Brody for this one 🙂
Soon, Microsoft will release System Center 2012 R2. I get a lot of questions regarding upgrade paths.
The upgrade path to any System Center 2012 R2 component (SCCM,SCOM,SCSM,SCORCH, SCVMM etc.) is:
System Center 2012 RTM > System Center 2012 SP1 > System Center 2012 R2.
Service Manager job aids is a collection of tools, useful when you are implementing SCSM such as documentation of the Service Manager architecture and DataMart database, Service functions to Incident and Change management process, Visio templates and the Service Manager 2012 sizing tool!
download here: http://go.microsoft.com/fwlink/p/?LinkID=232378
As you may know Microsoft is retiring the Technet Subscription. IT pro’s need access to Microsoft products other than trials, to be able to maintain the neccesary knowledge and provide the best service possible to Microsoft’s customers. The only comparable subscription (MSDN) costs $6120
Sign the petition here
If you have difficulties registering your service manager datawarehouse server with the management server. I may be because the server where you run the console is unable to execute the PowerShell command necessary to do the registration.
Solution: On the server where you run the service manager console. (Usually the management server), start powershell and run command: Set-ExecutionPolicy RemoteSigned
Try to register the data warehouse again. Hopefully you will succeed.
“In an environment that includes two or more components of Microsoft System Center 2012, the order in which you upgrade those components to System Center 2012 Service Pack 1 (SP1) is very important.”
Personally I recommend using this order also for cumulative updates and update rollups.
Read more here: http://technet.microsoft.com/en-us/library/jj628203.aspx
Looking for Microsoft Team Blogs, System Center MVPs, Twitter handles, System Center User Groups or Online communities? Chances are you will find it here:
To install System Center 2012 – Service Manager on a single computer, you install the Service Manager management server, database, and console on the computer. Then, you install the data warehouse on a virtual machine on the same computer.
Step-by-step guide: http://technet.microsoft.com/en-us/library/hh519747.aspx
If you are not one of the lucky ones attending MMS 2013 …. Don’t worry, you can still follow the sessions online!
“The Microsoft Management Summit (MMS) brings together the brightest IT professionals from around the world to increase their technical expertise through an intensive week of training led by experts in desktop, device management, datacenter, and cloud technologies.”
Contains a lot of bug-fixes for System Center 2012 SP1…
Read more: http://support.microsoft.com/kb/2785682
For Configuration Manager SP1: http://support.microsoft.com/kb/2817245/en (includes updated powershell features).
If want to learn more about System Center 2012 licensing, this datasheet is a good place to start.
System Center 2012 SP1 is now available to download for MSDN or Technet subscribers! If you have a registred account, access http://msdn.microsoft.com. Hopfully we will see RTM in the start of January!
The Microsoft System Center Marketplace is specifically designed to help business customers find trusted Microsoft System Center experts, and applications and services that enhance and easily integrate with Microsoft System Center products.
Yes! They exist, If you are planning an implementation of a Microsoft System Center 2012 or other Microsoft Products or just seeking information on what is new, recommended planning steps or an overview of the product architecture. The Infrastructure Planning and Design (IPD) Guide Series provides you with quick an concrete information specified to each Product.
Great Tools whether you are a product specialist, receiving customer, a technical sales resource or project manager. Read up!
Microsoft has released a whitepaper where they compare private cloud solutions from Microsoft and VMware. If you are curious about private cloud technology and what Microsoft has to offer, i recommend reading this whitepaper.
Download it her: http://download.microsoft.com/download/F/3/6/F36D9AE8-6238-4EA3-9ABC-BF7BB848BF70/MicrosoftPrivateCloudWhitepaper.pdf
Great case study by Cameron Fuller regarding using a common SQL for multiple SC 2012 products.
Included updates to System Center 2012 for compatibility with Windows Server 2012 Release Candidate including support for Azure VM and capabilities for Hosted Service Providers.
The System Center 2012 Service Manager – Exchange Connector 3.0 connects System Center 2012 – Service Manager to Exchange for processing incoming emails related to incidents and change requests. The emails can update the incident action log or change the status of an incident to resolved or closed. Incoming emails with special keywords allow a change request reviewer to approve or reject a review activity and activity implementers can mark activities assigned to them as completed. The SendEmail solution allows analysts to send messages to users via email from the console.
New features include:
- Support for impersonation so you can now have multiple Exchange connectors monitoring different mailboxes each with their own unique configuration
- Each user in the To/CC of each email is added as a Related configuration item to the work item
- Works with Office 365
- The Exchange Web Service URL to connect to can be configured instead of relying on auto discovery
- Works with service requests
- Any kind of work item can be created from a template – incident, service request, etc.
- Update problem records
- Much more detailed logging
- Detailed event log logging is turned off by default
- The email itself can be optionally added as an attachment to the work item
Download here: http://www.microsoft.com/en-us/download/details.aspx?id=29423
After installing the Service Manager 2012 Self-Service Portal, you may find that it’s missing content. (Technet Article) http://technet.microsoft.com/en-za/library/hh667343(en-us).aspx
Solution: Stefan Allansson have provided a great solution to get the portal up and running. http://www.scsm.se/?p=646
SCSM Portal UI depends on the client browser encoding setting. A common request is that customers want English UI even when the client browser have a different encoding setting. In my case NO locale.
- Go to path: C:\inetpub\wwwroot\System Center Service Manager Portal\EndUser\Bin
- Rename folder NO to NO_OLD
- Copy folder EN and name the copy NO (replace the old NO folder)
Now you will have english UI with Norwegian locale
FAQ Language settings:
This project provides more than 50 cmdlets for System Center Service Manager 2010 which can be used to automate common tasks.
The System Center Service Manager – Exchange Connector connects Service Manager to Exchange for processing incoming emails related to incidents and change requests. The emails can update the incident action log or change the status of an incident to resolved or closed. Incoming emails with special keywords allow a change request reviewer to approve or reject a review activity and activity implementers can mark activities assigned to them as completed. The SendEmail solution allows analysts to send messages to users via email from the console.
A common request for Service Manager is to be able to notify upon Incidents breaching their “Response Time SLA”, the time between registration of an incident and when the incident is assigned to someone who starts working on it.
Thank’s to Patrik Sundqvist for providing a great solution.
A common request in Service Manager is a view showing all work items assigned to current user. Travis Wright have posted a custom MP as a answer to this request. This really makes it easier for users having one starting point in the console.